System status
How we report availability
A public status page is being set up. Until it is live, this page explains what we monitor and what you will see in the product when something is wrong.
In the product
What you see during a problem
Most social media incidents are network-side. PostSlick shows the cause instead of a generic failure.
Publishing held, not lost
If a network API rejects or delays a post, the post keeps its scheduled state and shows the network's reason, with a retry for the affected accounts only.
Connection problems named
Expired or revoked permissions appear as a reconnect state on the account, so you know which network to re-authorize.
Stale data marked
When a network's reporting API is unavailable, analytics show the last successful sync rather than an empty chart.
Being set up
What the status page will cover
- Availability of the PostSlick application
- Availability of scheduled publishing
- Known problems with each connected network's API
- A history of past incidents and their resolution
We do not publish an uptime guarantee or historical availability figure until status reporting is live and measured.
Need help now
If something looks wrong
Check the account's connection state in Accounts first, then the troubleshooting articles in the Help Center. If the problem is not covered there, contact support with your workspace name and the account involved.
Bring every channel into one workspace
Connect your accounts, plan the month, and keep publishing, conversations and reporting in the same place.