Engagement
One inbox for every comment, message and mention
Conversations from connected accounts land in a single queue with the person's history beside them, so replies carry context instead of guesswork.
- Dana R.Unassigned
Do you ship the filter subscription?
- Marcus L.You
Is the Elm St store open Sunday?
- Priya S.Sam
Interested in wholesale pricing.
Do you ship the filter subscription outside the city?
We do — nationwide, dispatched every Tuesday. Want me to send the link?
CRM profile
Why it matters
What this gives you
- Comments, messages and mentions in one unified queue
- Lightweight social CRM profile behind every conversation
- Saved replies, notes and tags shared across the team
- Assignment and status so nothing is answered twice
Capabilities
What is included
Each capability is part of the PostSlick product, within the limits each network's API allows.
Unified social inbox
Filter by network, account, type, status or assignee in one queue.
Social CRM profiles
Past conversations, tags and notes for each person you talk to.
Saved replies
Reusable answers for the questions that keep coming back.
Notes and tags
Internal context your whole team can see, never posted publicly.
Assignments
Give a conversation an owner and track it to resolved.
Contact stages
Track people from new contact through to customer.
Outcomes
What changes in practice
Faster first replies
Saved replies and one queue remove the network-by-network sweep.
Shared context
Anyone picking up a conversation sees the history and internal notes.
Clear ownership
Assignment and status stop duplicate or missed responses.
How it works
The workflow, end to end
- 1
Conversations arrive
Comments, messages and mentions are collected from connected accounts.
- 2
Triage
Filter, assign and tag what matters; snooze or resolve the rest.
- 3
Reply with context
The contact profile and previous notes sit next to the reply box.
- 4
Close the loop
Mark resolved, add follow-up notes, and update the contact stage.
Network compatibility
Works with the seven networks supported at launch
Capabilities per network follow what that network's API exposes for your account type.
- LinkedIn Company Pages
- Google Business Profile
- YouTube
- X
- TikTok
Related
Pairs well with
FAQ
Questions, answered
Put social inbox & crm to work
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